1. Shipment of product will be made via the most expedient and cost-effective method as determined by the Company.
  2. The Customer must advise the Company in advance if shipment is requested other than as noted in #1 above or other shipment arrangements have already been made by the Customer. Additional charges may be charged to the Customer for shipment other than as noted in #1 above.
  3. If there are backorders associated with a Sales Order, unless otherwise specified by the Customer, the Company will ship what is currently available and then ship the remaining backorder items when back in stock.
  4. The Company’s shipping and delivery days are Monday through Friday.
  5. The Company will ship only to US addresses and will not ship to PO boxes.
  6. Any shipping loss, damage, or delay in transit is the responsibility of the carrier. Claims for such losses should be  filed promptly. The Customer should contact HerdX immediately so that the Company can assist in resolving any shipping issues. All damage and shortages should be reported within 72 hours.
  7. If products are damaged in transit or opened products are found to be defective, they will be replaced.
  8. The Company is not liable for shipping delays or failure to ship due to fires, strikes, acts of God, the public enemy, or other causes  beyond our control.
  9. If the Customer has received any incorrect product or product arrives that is  damaged or defective condition, the Customer should contact the Company at (888)-694-3739 or send an email to
  10. The Company will promptly with the Customer to reship or refund the customer on order shipment issues.