Product Recall Notices

Find recall notices and information for products here.

Information/Guides/Installation The handled specsheet, the HSR spec sheet, and the installation guide are included in the zip folder attached with product images. I'm waiting on the Tag spec sheets and secondary antenna spec sheet. As well as the tag photos.

Response:

Include the following:

• Handheld Reader – Spec Sheet
• Tag - Spec Sheet – one for our and one for APK
• Secondary Antenna – Spec Sheet
• HSR – Spec Sheet
• HSR – Installation Guide

FAQs - Pull from the current website and include the following new FAQs geared toward sales/purchasing. https://herdx.com/faqs/Some of the questions we will answer once we learn more about how shopify works.

What forms of payment do you accept?

We accept the following credit cards for online purchases: Visa, MasterCard, American Express, and Discovery. For more information on payment, visit our online Sales Policy – [add link here]

How do I renew my HerdView® subscription?

Will HerdX® install equipment at my ranch?

Can I make a feature request?

Yes! We love to hear from our customers. Email support@herdx.com with your request details and we will review it for consideration in future iterations.

What type of product maintenance is required?

Do you offer volume discounts?

[_Insert table of tiered pricing_]

How do I cancel or change my order?

EXAMPLE:

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase.

How long does it take to get my order?

EXAMPLE:

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

What is the status of my order?

[_Insert instructions for navigating website to check order status_]

EXAMPLE:

To check the status of your order, go to Orders. Here’s what you will see:

for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

Who will be delivering my order?

We ship via UPS.

Do you ship to P.O. Boxes or international addresses?

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.

How do I make a purchase?

[_Insert instructions for navigating website to place items in cart_]

Example:

To place an order, make sure you are logged in to your Chewy account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order.

When will my payment method be charged?

[_Insert shopify’s payment timing_]

How do I request a return or replacement?

[_Insert instructions for navigating to shopify’s order return feature OR provide instructions to contact HerdX to_]

How do I contact customer service?

You can reach one of our customer service reps at 888-694-3739, Monday – Friday, 8 a.m. to 6 p.m. central time. You can also email support@herdx.com and we will get back to you as soon as possible!

What is my order status?

[_Insert instructions for navigating to shopify’s order tracking feature_]

Legal Notice - Toni: in Terms & Conditions. I don’t think we need separate link in the footer (below is cut & Paste from T&C).

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall HerdX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless HerdX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).